Description: 

Business executives must maintain proper protocol when dealing with customers, potential customers, vendors and business associates.  Professionalism is critical both to the effective functioning of any business and to the success of any individual. Like most social principles, professionalism is defined in the doing. Professionalism is the set of behaviors that you would hope to find in a co-worker; for example a good work ethic, appropriate attire and physical appearance, effective communication, courtesy, and good interpersonal skills. Professionals are punctual, meet agreed-upon deadlines, dress appropriately for the work environment, acknowledge and learn from mistakes, are courteous and well mannered, exercise control over their emotions and the language they use, act as team players, treat everyone with respect, and consistently perform at “the top of their game.”

This interactive session will provide participants understanding and information on professional conduct in the workplace.  During the session, each of the participants will be given a comprehensive assessment before and after the program.  A handout will be provided to enhance the learning process.

Duration:  

Program can be condensed to 1.0 Hours or expanded to 3 Hours.

Five Key Points:  

By the end of the session, participants will: 

1. Be able to identify their personal “trigger” words and how to control the emotional response they invoke.
2. Learn 4 tips to handle and defuse conflicts skillfully.
3. Identify the 4 key elements of good listening.
4. Become aware of the non-verbal communication aspects that can stop a conversation before it starts. 
5. Understand the 3 hidden rules of dealing with difficult people.

(Can be conducted in the office or at a restaurant)

Description: 

This one hour session will provide participants understanding and information on conducting a corporate dining meeting, essential dining protocol and proper casual conversation.  Business executives must maintain proper protocol when dealing with customers, potential customers, vendors and business associates.

When hosting a meeting or business meal, it is imperative executives understand and follow proper protocol. Professional development should ensure that all levels of executives, managers and sales personnel within a company are able to demonstrate the highest level of competence and understanding of protocol.

This hands-on session provides participants with the know-how to conduct a formal corporate dining meeting and demonstrate proper dining protocol. During the session, each of the participants will be given a comprehensive handout and a quiz to enhance the learning process.

Duration:

Program can be condensed to 1 Hour or expanded to a Half Day or a Full Day program.

Five Key Points:

By the end of the session, participants will: 

1. Be able to plan and preside over an important business meal.
2. Know what is considered proper casual conversation, when to begin the business discussion and exchange business cards.
3. Understand the proper use of, and be able to identify, all 19 pieces of a formal place setting.
4. Know what foods are acceptable to eat with your fingers and the proper way to eat a dinner roll.
5. Become aware of common dining faux pas and learn essential dining tips.

Description: 

This one hour session will provide participants with the structure and content to present presentations that are engaging and informative.  During the session, each of the participants will be given a comprehensive handout and will practice what they learn.

Duration:             

Program can be condensed to 1 Hour or expanded to a Half Day or a Full Day program.

Five Points:  

By the end of the session, participants will: 

1. Understand the structure of a presentation:  opening, body and closing.
2. Become aware of and begin eliminating filler words such as ah, um, and, like, you know, and so.
3. Proper use of technology and props.
4. Learn to walk the “stage” with purpose to engage the audience and add meaning to the content.
5. Practice eye contact, gestures and voice projection/inflection.

Description: 

In this one-hour session participants will discover the secrets of sensory perception to make people like them in 90 seconds or less. Learning this essential life skill will positively affect every area of the participant’s life.

Duration:              

1 Hour or expanded to 1 ½ Hours

Five Key Points:  

By the end of the session, participants will: 

1. Discover the 3 V’s and how to use them.
2. Understand the importance of congruency.
3. Learn the art of synchronizing.
4. Develop the ability to tune in to sensory preferences.
5. Know how attitude affects rapport.

Description:

Today’s top sales people and influential leaders are the ones who can flex their approach between extrovert and introvert. They adapt their approach to an individual by keenly observing their preferences then shifting their behavior to quickly develop the relationship and the desired results. The more versatile you can be in the way you talk to a person, listen to them and build rapport with them, is directly proportional to your level of success.

Duration:  

Program can be condensed to 1 Hour or expanded to a Half-Day or a Full Day program.

Six Key Points:  

By the end of the session, participants will learn to:

1. Build rapport quickly and use proper F.O.R.M. to make small talk.
2. Enhance your ability to converse using the small talk rules.
3. Build rapport quickly by using the secrets of perception.
4. Become aware of the subliminal messages you are sending with your body language that are sabotaging your ability to build rapport.
5. Learn the five emotions that are listening barriers. 
6. Learn to control emotions and improve your attitude

Description: 

This one hour session will provide participants with understanding and information on proper image and protocol enabling participants to improve their professionalism.  During the session, each of the participants will be given an opportunity to practice what is being taught.

Duration:             

Program can be condensed to 1 Hour or expanded to a Half Day or a Full Day program.

Five Key Points:  

By the end of the session, participants will be able to: 

1. The Entrance – Discover 4 secrets of professionals, dignitaries and celebrities about how to enter a room.
2. Business card protocol. The 3 keys to handling the card with respect.
3. Learn the five different types of handshakes.
4. Use proper F.O.R.M. and the 4 Rules when engaging in small talk.
5. Defining casual and business attire.

Description:  

In this one-hour session participants will learn to listen with more competence and skill. This program is designed to improve your listening skills.  Developing the ability to really listen helps to build stronger professional and personal relationships.  Did you know that we tend to remember just 25 percent of what we hear? To improve our listening skills, we need to identify the reasons we are not listening. Then we can improve our listening skills by being aware of, and focusing on, those reasons when we find ourselves not listening. The bonus: Becoming a true listener will improve your memory!

Duration:       

Program can be condensed to 1 Hour or expanded to a Half Day program.

Six Key Points:  

By the end of the session, participants will learn: 

1. There are 4 types of listeners, learn what they are and how to identify them. 
2. Learn the 5 emotions that are listening barriers.
3. Enhance better listening using the small talk rules
4. How to deal with a bore, a mumbler and a non-stop talker.
5. Become aware of the subliminal messages you are sending with your body language while listening.
6. The secret to building instant rapport to gain a person's trust.